Refund policy

This policy applies to orders placed directly on the FUELEES website. Purchases made on Amazon or through another retailer are subject to the terms and conditions of the relevant seller.

1. FUELEES Satisfaction Guarantee — 30 Days

We want you to discover Supercafé with confidence. For your first order on our website, we offer a free 30-day satisfaction guarantee, even if you have opened and tasted the product.

Eligibility

This guarantee:

  • Applies to your first order placed directly on our website.

  • Can be used only once per customer, regardless of the number of accounts created.

  • Covers one tub of Supercafé only, even if your order contains several tubs.

  • Also applies to purchases made using a promotional offer.

  • Does not cover accessories, complimentary gifts or purchases made on Amazon, another marketplace or through a retailer.

  • Covers orders delivered to metropolitan France.

How to Submit a Request

The purchaser must contact us within 30 calendar days of receiving their order, preferably through the WhatsApp contact available on our website.

If you cannot use WhatsApp, please email support@fuelees.fr.

Please provide:

  • Your order number.

  • The email address used for the purchase.

  • A brief explanation of why you are dissatisfied.

The date of your first message determines whether your request was submitted within the deadline. We may request a photograph of the tub or its batch number where necessary to identify the product or investigate a quality issue.

You do not need to return the tub.

Refund Amount and Processing Time

We refund the amount actually paid for one tub, after any discounts have been deducted. For bundles and discounts covering several items, the refund is calculated by allocating the discount proportionately across the products concerned.

Original delivery charges are not refundable under this satisfaction guarantee.

The refund will be issued to your original payment method no later than 14 days after we receive a complete and eligible request. Your bank may require additional processing time before the refund appears in your account.

Fraudulent requests or attempts to use the guarantee again by a customer who has already benefited from it may be refused on the basis of verifiable evidence.

2. Right of Withdrawal — 14 Days

Independently of our satisfaction guarantee, where the right of withdrawal applies, you have 14 calendar days, starting on the day after you receive your order, to notify us of your decision to withdraw, without giving a reason.

To exercise this right, send a clear statement to support@fuelees.fr, including your name and sufficient information to identify your order. You may also use the form below.

You do not need to create a customer account.

After notifying us of your decision, you have 14 days to return the products to the following address:

Fuelees Nutrition
c/o Hive Technologies GmbH
France Fulfillment Center PAR1
2 Rue Eugène Pottier, Bâtiment C
95670 Marly-la-Ville
France

You are responsible for the direct cost of returning the products, unless the return results from an error on our part or another situation in which the law requires us to cover these costs.

Products must be adequately protected during transport. Please retain proof of postage.

Unsealed Products

The right of withdrawal does not apply to sealed products that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.

This exception does not affect your statutory rights or your ability to benefit from our 30-day satisfaction guarantee when its conditions are met.

Refunds Following Withdrawal

If you withdraw from the entire order, we will refund the products concerned and the original standard delivery charges. Any additional cost resulting from your choice of a delivery method more expensive than our standard delivery will not be refunded.

The refund will be issued within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the products or evidence that you have sent them back, whichever occurs first.

The refund will be issued to your original payment method.

Model Withdrawal Form

To: Fuelees Nutrition SAS, support@fuelees.fr

I hereby give notice that I withdraw from my contract for the sale of the following products:

Products concerned:

Order number:

Ordered on:

Received on:

Purchaser’s name:

Purchaser’s address:

Date:

Signature, only if this form is submitted on paper:

3. Cancelling or Changing an Order

We prepare orders promptly. If you wish to cancel or change your order, please contact us as soon as possible via WhatsApp or at support@fuelees.fr.

We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once preparation or dispatch has begun.

This does not affect your right of withdrawal where it applies.

4. Damaged, Incorrect or Defective Products

Please contact us via WhatsApp or at support@fuelees.fr with your order number and a description of the problem. Photographs may help us process your request.

These requests are handled separately from the satisfaction guarantee. They are not restricted to a first order or a single tub.

Your statutory rights remain unaffected. Our satisfaction guarantee is additional to your statutory guarantees and does not replace them. In particular, you benefit from the statutory guarantee of conformity under Articles L. 217-3 et seq. of the French Consumer Code, and the guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code.

5. Contact Details and Guarantor Identity

The satisfaction guarantee is provided by:

FUELEES Nutrition SAS
2 Avenue du Préconil
83120 Sainte-Maxime
France

Email: support@fuelees.fr
WhatsApp: +33 6 18 46 24 29

Last updated: 22 October 2026