Refund policy

1. Orders Return

At Fuelees, we like things simple, so you can return your products for a refund within seven (7) days after delivery.

To be eligible for a refund, items must not have been opened or used and should be in the same condition as when you received them.

Please note that in the case of an unopened product return, return shipping costs are the responsibility of the customer. We kindly ask you to take this into consideration before returning any products. We thank you for your understanding.

If you wish to contact us to return your Fuelees products, please log in to your account and click on the left side to fill out your form.

If you don’t have an account with us yet, please create one here.

In the event that you cannot access your account, please contact us via email at support@fuelees.fr

A member of our Customer Service team will contact you as soon as possible to guide you through the process.

 

2. Order Cancellations

Since we work quickly to ship your orders as fast as possible, once an order has been placed and paid for, we cannot cancel or modify it. This includes changes to products, addresses, or payment methods. You can still return an order for a refund within the required time frame.

For more information on this, you can contact our Customer Service team by email at support@fuelees.fr.

 

Last updated: September 2, 2024